The Partridge Inn Augusta, Curio Collection by Hilton

We very much enjoyed our stay here. It is very nicely appointed and cool that parts of it are over 100 years old. Pretty cool that it is

I’ve stayed here several times & have always had an excellent experience. The rooms are so dang cute. And unique. The staff members are all friendly & accommodating. The mark of a good customer service experience is what happens when you have a problem. Brianna the housekeeping manager checked on me after checking in. Not only had my room had an AC issue the night before, I’m sure her team noted that it was a little toasty when they were turning it. She immediately offered to call maintenance and offered to swap my room. Not knowing yet that it had an issue the night before I said let’s let maintenance check it out. It was 75 when I arrived and had climbed to 77 while I was on calls working. Maintenance immediately notified me they’d had an issue last night but the family didn’t call back so he’d hoped it was resolved. It likely needed a more major repair (this place has some vintage, totally get it). He offered to go down to the desk to get my new keys, and I declined since he had a master on him. We went one floor down and walked into a refreshing 63 degree room, just below the one I’d been in. Also the rooftop has a delicious steak, plus friendly bartenders. It’s a 12/10 in my book here because there will be issues with an older (but LOVELY!) product like this and they way they handle their customers is incredible.

This hotel has the potential to be amazing! This is due to the staff and the restaurant ONLY. I spent 5 days here and had issues with the plumbing all but 1 day. The hotel is in need of major renovations, as a matter of fact the renovations were taking place while we were there. Tyler is wonderful, kind and willing to make anything that goes wrong right immediately. Our hot water had issues the 1st day, the hot water ran cold within the 1st 20 mins and that's how I met Tyler. I promise he is a super human, he fixed the issue that day but by the 3rd day we had to switch rooms and eventually the hot water heater qas removed from our old room. The 2nd to last day we were in our new room, the hot water ran cold AGAIN. Our superman Tyler came and reset the water heater. This time the water stayed hot until the day we checked out. I absolutely loved some of the staff thatvi came in contact with such as; Nikki in the restaurant is such a beautiful soul and her hospitality is truly a southern charm. Kind, warm, very personable and willing to make sure each guest that dines in has not only great food but outstanding service. Kelle at the receptionist desk is as wonderful as her warm and genuine smile, extremely helpful. Joshua and Norman who were wonderful Bell's men, also greeted us with a smile and made sure we were taken care of. Norman even came to our room to help us move the day we switched rooms. Besides the hotel needing renovations and having hot water heater issue, it was good.