Hill High Animal Hospital

I had a very disappointing experience with Dr. Mark. During my visit, I was told that if I did not allow my dog to receive a third NEEDLE STICK—a free heartworm blood test—he would refuse to administer the rabies vaccine and other services I came in for that day. When I declined the extra NEEDLE STICK, Dr. Mark went as far as to call me “ignorant,” which I found highly unprofessional. My decision had nothing to do with cost—I simply did not want my dog to undergo three separate NEEDLE STICKS in one day. Had the heartworm test been offered on another visit, the situation could have been resolved easily. Instead, I quietly took my dog and left. I do not feel comfortable entrusting my dog’s care to a veterinarian who handles clients in this manner. I want to extend an apology to the new veterinary technician who seemed visibly uncomfortable with the way Dr. Mark spoke to me. I truly hope she finds a workplace that values and respects both its staff and clients. I would give no stars if I could. It is difficult to place trust in someone who lacks transparency and demonstrates dishonesty.” “I stand corrected, as these were not injections. I am not a veterinary professional and was referring simply to being stuck by a needle. Accountability is essential, and transparency carries even greater value”.

I saw both veterinarians since I have 3 dogs. They did amazing with all of them. The vet and vet techs were very patient and willing to work with my dog, who has had trauma in the past. Worked very well with my service dog and meeting my needs. Overall, wonderful experiences!!

Dr Jones and her compassion for the pets she treats is insurmountable. Dr Jones and the staff at Tribbys was top notch. Our sweet girl was not doing well and Dr Jones and her staff treated her with the best care and kept her comfortable.