Steiner Branch Family YMCA

I love this place! All the staff are great! Everyone is so friendly! I had 2 knee replacements in 2025 and they have all the equipment to replicate my physical therapy I was doing. Flexible hours so I can go before sunup and finish about the same time the sunrises. To sum it up. I understand why they call this Family Y! Everyone is like family! 💯

Alright, before I start, I want to preface that I enjoy this gym and its employees. Through any problem I have had, they have been nice, supportive, and understanding. They take care of any problem to the best of their abilities. - Issue 1, Fixed. When I started my membership, I gave my banking number to pay for my monthly plan. Both me and the employee were under the impression that it would work. Fast forward to around a week later, I get an email stating that I have unpaid membership fees. I press pay on the website, it claims that it works. All while I am not seeing anything taken out of my account. I do this a couple more times, and the site keeps saying it has been successfully paid. It still doesn’t work. So, I have to make a 30 min round trip to then fix it, to which the employee claims that he fixed it, it was not of any fault of my bank, and that their “system is being weird”, which I understand. It’s the system, not them. Fast forward again to about a week later, I get an email saying that my membership has been terminated. So, I again have to make a 30 min round trip, and as a person in a sub-par financial situation, it is not ideal. I give a very nice lady my debit card, to which she says it has been fixed. She said that it WAS terminated, but there was no note as to why, which there usually is. It is what it is, I understand it was *probably* not the employee’s fault, but still. -Issue 2 I am writing this the day after Christmas. I take a look at Apple Map’s hours for this specific YMCA, says they are open until 8PM. I take a look at the Steiner Branch Family YMCA site, says they are open until 8PM. I get there, it’s dead empty. No sign at all on any door or window stating different hours. Let me say that again, no sign or placard stating different hours. So, I use the internet and lo and behold, they placed their holiday hours on FACEBOOK. Freaking facebook. I don’t use facebook because it is crap, and I can safely assume some amount of the population doesn’t either. It’s unacceptable to get there, see no sign or anything on the door, and learn that it’s on facebook. I don’t even have a real facebook account! Freaking ChatGPT told me after it searched Facebook. Please, for the love of what I shell out every month for this gym, put something up on your site, instead of putting important information on an UNRELATED site. Otherwise, I will take my business to another, more well-managed gym. Thank you.

Great little gym that is close to my home. People there are very friendly and respectful. Staff are kind and make you feel welcome.